Terms of Service

These Terms of Service (“Terms”) govern your use of the workwire.ca website and any services provided by WorkWire (“WorkWire”, “we”, “us”). By using the site or engaging us, you agree to these Terms.

The services

WorkWire sets up and manages automated customer-communication tools for service businesses — including missed-call text back, an AI receptionist and call handling, automated lead follow-up, social media posting, lead and customer management, and AI training, consulting, and custom AI solutions. The specific services, scope, and fees for a client engagement are set out in a separate written proposal or order.

Your responsibilities

• Provide accurate business information and timely access to the accounts and numbers needed to deliver the services.
• Review and approve message content before it goes live, and keep it truthful and compliant with your industry's rules.
• Obtain any consent required to contact your leads and customers by call, text, or email, and honour opt-out requests.
• Use the services and the site only for lawful purposes.

Messaging and telecom compliance

You are the sender of record for communications sent to your contacts through the automations we configure. You are responsible for complying with applicable laws and carrier rules, including Canada's Anti-Spam Legislation (CASL), the U.S. TCPA and CAN-SPAM where relevant, and any telemarketing or do-not-call requirements.

The AI receptionist answers honestly when a caller asks whether they are speaking with an AI. You agree not to ask us to configure it to claim to be a person.

Text messages from WorkWire

When you book a call or contact us, WorkWire may text you about that request, such as a booking confirmation or reminder. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Consent to receive texts is not a condition of buying anything.

Fees

Fees, billing frequency, and any setup charges are stated in your proposal. Unless stated otherwise, fees are billed monthly in advance and are non-refundable for periods already started. Third-party costs you authorise (for example phone numbers or messaging usage) are your responsibility.

Term and cancellation

Engagements run month to month unless your proposal says otherwise. Either party may cancel with 30 days' written notice. On cancellation we will help you export your customer data and will deactivate the automations.

Intellectual property

We retain ownership of our templates, configurations, and know-how. You retain ownership of your business content and customer data. You may not copy or resell the WorkWire service.

Disclaimers

The site and services are provided “as is”. We do not guarantee any particular number of leads, bookings, or revenue. Third-party platforms we rely on may change or experience downtime outside our control.

Limitation of liability

To the fullest extent permitted by law, WorkWire's total liability arising from the services or these Terms is limited to the fees you paid us in the three months before the claim. We are not liable for indirect, incidental, or consequential damages, or for lost profits or data.

Governing law

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable there, without regard to conflict-of-law rules. The courts located in Ontario have exclusive jurisdiction.

Changes

We may update these Terms; the “last updated” date shows the current version. Continued use after a change means you accept it.

Contact

WorkWire
Email: hello@workwire.ca
Phone: (587) 855-0725
Canada