Privacy Policy

This Privacy Policy explains how WorkWire (“WorkWire”, “we”, “us”) collects, uses, and shares information when you visit workwire.ca, contact us, or use our services.

Information we collect

• Information you give us. Your name, business name, email address, phone number, and anything else you include when you book a call, fill out a form, or email us.
• Information from using the site. Basic analytics such as pages viewed, referring site, approximate location, browser, and device type.
• Customer communications. When you become a client, we process the calls, texts, emails, and lead records that flow through the automations we set up for you, on your behalf.

Phone calls and AI assistance

Calls to WorkWire or to a client’s business line may be answered by an AI voice assistant. Callers who ask are told they are speaking with an AI. Calls handled this way may be recorded and transcribed, and a short summary and the details the caller gives (such as name, phone number, and reason for calling) are saved so the business can follow up.

Text messages

If you book a call or contact us, we may text you about that request, for example a booking confirmation or an appointment reminder. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. Mobile numbers and text-messaging consent are never shared with or sold to third parties for their own marketing.

How we use information

• To respond to enquiries and schedule calls.
• To provide, configure, and support our services.
• To send service updates and, where permitted, marketing you can opt out of at any time.
• To secure the site and prevent abuse.
• To meet legal and accounting obligations.

Service providers

We rely on third-party platforms to run our business and deliver our services, including our CRM and automation platform (HighLevel / LeadConnector), scheduling tools, email and SMS providers, hosting, and analytics. These providers process information only to provide services to us and are bound by their own privacy and security terms. We do not sell your personal information.

Data retention

We keep enquiry information for as long as needed to follow up and for our records, and client data for the life of the engagement plus any period required by law. You can ask us to delete information sooner (see below).

Your choices and rights

Depending on where you live, you may have the right to access, correct, or delete your personal information, or to object to certain processing. To make a request, email hello@workwire.ca. We will respond within the timeframe required by applicable law.

Cookies

We use only the cookies needed to run the site and to measure traffic. You can block cookies in your browser settings; the site will still work.

Children

The site and services are intended for businesses and are not directed to children under 13.

Changes

We may update this policy from time to time. The “last updated” date above reflects the current version.

Contact

WorkWire
Email: hello@workwire.ca
Phone: (587) 855-0725
Canada